If you've purchased your product from us and it's started working incorrectly, feel free to call us or bring it in to either of our stores and we will have a look. If we deem it repairable we will send it off to our supplier. There is a cost for a repair quote which is a minimum of £19.99. This does vary dependent on the product so please contact us for an accurate cost. If you choose to go ahead with the repair, this cost does not apply.