Terms & Conditions

1. Status of Terms

1.1 These terms constitute a legal document ("the Agreement"), which sets out the rights and obligations of you as a purchaser ("you"), and those of Camera Centre UK Limited ("Camera Centre", "Camera Centre UK", "we" or "us"), in relation to the services and products offered by us through this site or any of the other sites owned by us. By registering for Camera Centre UK services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services. Camera Centre UK is a trading name of Camera Centre UK Limited.

1.2 You agree to:

1.2.1 provide true, accurate, current and complete information about you as prompted by our registration form (such information being the "Registration Data"); and

1.2.2 maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Camera Centre UK has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Camera Centre UK has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the Camera Centre UK site (or any portion of it).

2. Place of performance and applicable law

Camera Centre UK is a trading name of Camera Centre UK Limited. Camera Centre UK Limited is a company registered in Wales (VAT number 656021848). Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom mainland. Camera Centre UK makes no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement. You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.

For all orders for delivery outside of mainland UK, Northern Ireland, the Channel Islands and the Isle of Man,

All ownership, title and risk in goods will pass to you immediately at the point and time at which such goods are placed at your disposal at our premises in the UK.

The prices payable for goods (as set out on our website) are inclusive of UK VAT, but exclusive of local taxes, import duties and clearances. You acknowledge and agree that Camera Centre UK has no liability to you in respect of any such taxes including VAT, duties or clearances which may become payable, after the goods have been placed at your disposal at our premises (in the UK).

You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.

3. Placing an order

3.1 A notice will be displayed on your web browser before you submit an order with Camera Centre UK. This contains important information such as a description, price and delivery charges of the good or services ordered. Camera Centre UK suggests that you print off a hard copy of the notice or save a copy to your hard drive for your own records.

3.2 Goods supplied to you by Camera Centre UK will correspond with their prices and description (subject to E & OE). If at any time this is not the case Camera Centre UK will give you the right to reject the goods within a reasonable time period for a full refund.

3.3 All prices shown include VAT at the standard rate. Should the applicable VAT rate change, Camera Centre UK reserve the right to adjust retail prices accordingly. For items which are placed on backorder, VAT will be charged at the applicable rate at time of dispatch.

3.4 In the unlikely event that an incorrect price is shown on our website, Camera Centre UK reserves the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order.

3.5 You agree that we may use personal information provided by you in the course of placing your order to conduct any appropriate fraud checks. As part of these checks, personal information that you have provided may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

4. Returns Policy

Subject to the right of consumers to return goods for refund under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2014, Camera Centre UK does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

4.1 Cancellations

Returns of unwanted items must be requested within 14 days of delivery. Authorised returns must be sent back to us within 14 days of authorisation.

Any items that arrive damaged, incomplete, or with missing components must be reported within 5 days of delivery.

If you believe your item is faulty, please contact us as soon as possible via email (info@cameracentreuk.com) or by telephone (029 2233 7037).

If you wish to return an item, please send to the address below with a short cover note explaining the reason for return, your name, and a copy of your receipt. This will ensure that your return is dealt with as quickly as possible.

Return address:

Returns Department
Camera Centre UK
Unit 10 Pacific Business Park
Pacific Road
CF24 5HJ

4.2 If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to Camera Centre UK at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.

  • Your product must be complete and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging as if you were in a bricks and mortar store). Any non-faulty item that is returned either in a used/marked condition or missing accessories will incur a deduction from the refund to reflect the loss of value.
  • It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it. Gift vouchers must not have been redeemed, either partially or in full.  
  • Software, film, memory cards, DVDs, and video tapes can only be accepted if still sealed. This policy is to avoid any potential breach of the Copyright, Designs and Patents Act (CDPA) 1988 and the General Data Protection Regulation (GDPR) (EU) 2016/679. All opened software is exempt from return under the terms of the Consumer Contracts Regulations 2014. Software that arrives damaged or is physically faulty may be returned under our normal returns policy.
  • This offer does not apply to film developing or printing services.
  • A proof of purchase must be supplied.
  • You must return any free gifts which came with the product.
  • We will not refund any items that have been specially ordered to your individual specification or personalised.
  • Where we have made a charge for postage, this will be deducted from your refund if the goods have been despatched to you.

4.3 You cannot cancel your purchase when:

  • The seal has been broken on any film, video tapes, DVDs, CDs, memory cards, or software; or
  • The goods were a special order to your specification; or
  • 14 days has elapsed following receipt of the goods

Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.

4.4 Faulty or incorrectly described Goods

You will always have the option of an exchange or refund if the fault occurs within 30 days of delivery.

4.5 To qualify for a refund or exchange the products must be:

  • In otherwise "as new" condition; and
  • Complete with any accessories and free gifts offered with it, and the original box, packaging and warranty.

4.6 Following us receiving your instruction to cancel your order you will be refunded within 30 days.

4.7 This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

4.8 This returns policy does not affect your legal rights. Details of your legal rights are available from Citizens Advice.

5. Content

5.1 Camera Centre UK shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. Camera Centre UK will only be liable for consequential losses within the contemplation of the parties.

5.2 Certain links in this site (typically a banner advert or icon) will lead to sites, which are not under the control of Camera Centre UK. When you activate any of these you will leave the Camera Centre UK site. Camera Centre UK has no control over the destination site and will accept no responsibility or liability for the material on any site that is not under the control of Camera Centre UK.

6. Limitation of Liability

6.1 Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Camera Centre UK.

6.2 Subject to clause 6.1, you agree that Camera Centre UK shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under Camera Centre UK's direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where Camera Centre UK has been advised of the possibility of such loss or damage).

6.3 The only liabilities that Camera Centre UK can exclude are those arising from the following:

6.3.1 In cases where losses were not foreseeable to both parties when the contract was formed.

6.3.2 Where losses were not caused by any breach on the part of Camera Centre UK.

6.3.3 For any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from Camera Centre UK.

7. Delivery

Orders received by 2pm are normally dispatched the same working day. We guarantee all orders will be received within 30 days unless requested otherwise. If goods are not delivered within 30 days please notify us immediately to arrange another time for delivery, or if you would prefer, to cancel your order.

For all orders for delivery outside of mainland UK, Northern Ireland, the Channel Islands and the Isle of Man,

You acknowledge and agree that it is your responsibility to arrange for a courier to deliver the goods to you, or alternatively to collect the goods yourself from our premises.

Camera Centre UK is willing on your invitation and as your agent to instruct Royal Mail or DHL to deliver the relevant goods on your behalf for the prices set out below.

If you take up this option, you will enter into a direct contract with Royal Mail or DHL in respect of the delivery of the goods under their standard terms and not with Camera Centre UK, and you will be liable to Royal Mail or DHL to pay the delivery rate.

Camera Centre UK will (unless you instruct us otherwise) collect payment of the delivery rate from you, and as your agent pay such amount to Royal Mail or DHL.

Any liability in connection with such delivery shall be between Royal Mail or DHL and you, and shall not involve Camera Centre UK.

If you elect to arrange for someone else to deliver the goods to you, or will collect the goods from Camera Centre UK's premises in the UK, you should make the appropriate election and contact Camera Centre UK to make arrangements for the goods to be made available for collection. No collection of the delivery rate will be made by Camera Centre UK in these circumstances.

When placing your first order Camera Centre UK reserves the right to request the goods be delivered to your billing address (registered card address) as a matter of fraud prevention. If this is required Camera Centre UK will contact you at our earliest opportunity via the email address you provide when placing your order.

All goods purchased using our finance option must be sent to the address you provide the lender, Novuna Personal Finance, in your finance application.

8. Complaints handling procedure

In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please contact us by either:

  • Phone: 029 2039 4182 or 01633 262738
  • Email : info@cameracentreuk.com

All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible.

9. Copyrights

All designs, text, graphics and their selection and arrangement on this site are the copyright of Camera Centre UK or its content providers. As a visitor to the Camera Centre UK site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without Camera Centre UK's prior written consent is strictly prohibited.

10. Software

10.1 Intellectual property rights in any software or any other copyrighted materials ("Software") and supporting documentation supplied by us to you remain our property or that of our licensors.

10.2 Without our written consent and without affecting any applicable statutory rights under the Copyright (Computer Program) Regulations 1992 (as amended, supplemented or replaced from time to time) you shall not and shall not permit any other person to:

10.2.1 disassemble, reverse engineer, decompile or in any other way interfere with the Software;

10.2.2 copy or modify the Software; or

10.2.3 create any new Software partly or wholly based on the Software.

10.3 Subject to the terms of this Agreement, you are licensed to use the Software and associated documentation non-exclusively, but only for the purposes identified on the site in relation to the Software.

10.4 You must not transfer, assign or sublicense your right to use the Software or attempt to do so.

10.5 Software Returns - See section 4.3

11. Matters Beyond our Reasonable Control

Camera Centre UK shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightning, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.

12. Language

In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.

13. Competition Rules

Unless otherwise specified the following conditions apply to all competitions run from this site.

13.1 The Promoter is Camera Centre UK.

13.2 One entry per person only (unless specified otherwise), no bulk or third party entries will be accepted.

13.3 Competitions are open to all UK residents except employees of Camera Centre UK, the companies or organisations with whom the competition is being run, their agents or anyone directly connected with the competition.

13.4 Postal entries for the competition should be sent to Camera Centre UK, Unit 10 Pacific Business Park, Pacific Road, Cardiff, CF24 5HJ. Please provide us with your name, address, telephone number and the competition you are entering. Illegible entries will be deemed void.

13.5 No responsibility can be accepted for entries lost, delayed, or have insufficient postage applied or damaged in the post. Proof of delivery will not be accepted as proof of receipt.

13.6 Prizes are as stated only and no cash alternatives will be given. However, Camera Centre UK retains the full and free right to alter prizes should circumstances change.

13.7 In the case of prize draws, winner(s) will be chosen at random from all valid entries and will be notified within four weeks of the closing date.

13.8 The name(s) of prizewinner(s) will be made available to those who send an S.A.E. to the competition entry address.

13.9 All entrants to competitions and offers are deemed to have accepted these rules and agree to co-operate in any future publicity that may arise.

13.10 The closing date for receipt of entries is as stated for each competition where applicable.

14. Online Vouchers

Terms and conditions applicable to Camera Centre UK online vouchers:

14.1 Only one promotional voucher permitted per order.

14.2 Promotional voucher codes may only be redeemed at www.cameracentreuk.com toward the purchase or delivery of products.

14.3 Please note that a minimum purchase may apply to voucher code promotions exclusive of postage and packing.

14.4 Promotional vouchers cannot be used retrospectively, i.e. applied to orders already placed with us.

14.5 This promotional voucher has a cash value of GBP 0.001 and is not transferable or assignable.

14.6 Certain products may be exempt from voucher code promotions. See promotion specific T’s & C’s for detail.

14.7 Camera Centre UK reserves the right to cancel/remove online voucher code promotions at any time.

14.8 Please note that voucher codes cannot be used in conjunction with any other voucher offer.

14.9 Voucher codes for free delivery only apply for UK mainland.